At The Good Life Company (TGL Co.), we emphatically believe that the world’s finest teas and blends should be an everyday luxury that celebrates sophistication, tranquillity and good health.
And that is why we are devoted to bringing an articulate revival to the known tea experience by sourcing the best teas in the world and masterfully blending them with innovative flavours and botanicals.
We source our teas from where they grow best, which creates a high-quality brew that sings with distinctive aroma and flavour. We then surprise these teas with infusions of thoughtfully selected botanicals and flavours that create a sensational harmony on your palate.
With every brew and blend, we’re reviving the concept of tea and taking it places to where it has never been before.
It is no coincidence that our logo too symbolises the Ancient Tea Horse route which first enabled teas to travel beyond China. We want to take it much further. Into a new era of unwavering excellence. Towards the rapidly increasing tribe of tea aficionados. To re-imagine it, no longer as a legacy drink, instead as one that entices, excites and rejuvenates.
RETURNS AND REFUNDS:
We strive hard to provide you with the absolute best in quality, but realise that sometimes there might be issues with the product that leave you dissatisfied. Our returns policy laid out below is to deal with such situations.
Damaged/Defective product: In case the packaging, or the product was defective or damaged, then please raise it with us at info@tglcompany.com. Subject to verification, we will have a pick up arranged and replace the order with something else of your choice, or give you the credits in your account for another purchase.
Incorrect product/quantity shipped: In case we have shipped the wrong product or incorrect quantity, please flag it at info@tglcompany.com and we will have it replaced with the correct product right away! Please allow us 7 days to arrange the replacements.
Product replacement: In case you'd like to swap your ordered product for another variant, please notify us of the replacement request within 24 hours of receipt of your order. Once we verify that the returned product is unopened, we will reverse the paid amount as a gift card after deducting the return courier charges. The balance amount can then be used to place multiple orders on the TGL website without a minimum order value, until the amount on the card is exhausted.
Refunds:
Full amount paid will be refunded to the original source of payment only in case of duplicate payment. For other concerns, please reach out to us on info@tglcompany.com.